All orders placed through HockeyMonkey.ca® are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order.
In order to guard against fraudulent activity, HockeyMonkey.ca® must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order.
If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.