Returning merchandise is easy and hassle-free at HockeyMonkey.ca. Just follow these four steps:
- Go to our online return portal and enter your order number and email address. You may also access your return through your account page or the order status page.
- Select which product(s) you want to return and why it didn’t work out for you.
- Select how you want to return the products to us – for Canadian customers, pre-paid return shipping labels are available to download. The pre-paid return shipping label fee is either $12.99 per package for urban locations or $29.99 per package for rural locations, which is deducted from your refund or store credit. You may also ship your return using the courier of your choice.
- Submit your return, pack it up & ship it out.
Once we receive your package, please allow 5-10 days for us to inspect, approve, and process the return. A Return Authorization expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned. We will be more than happy to issue another Return Authorization number if the product is within the return window. Simply call our customer service department to obtain a new number. If you need to return multiple packages, please complete the return process once for each package.
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals, etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Damaged or incomplete returns will receive a reduced credit reflecting any missing accessories, packaging, or literature.
Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to HockeyMonkey.ca with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our database (HockeyMonkey.ca maintains serial number tracking).
Return merchandise must be double boxed with no writing on the manufacturer's box. We will not, under any circumstances, accept a return that uses a skate box or shoe box as the outer box even if the items inside are different than what is depicted on the box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Packages without a Return Authorization Number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to HockeyMonkey.ca.
Please address all merchandise returns to:
HockeyMonkey.ca Returns Dept.
RA Number: ####### (fill in your RA Number)
Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a trackable shipping method for their own protection.