Please contact us at 1-844-722-8386 for a return authorization number (RA #). Download the Return Authorization form (Adobe Acrobat is required to view the form). Please fill in the requested information on our product return form, and carefully follow the instructions for return. A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned. We will be more than happy to issue another Return Authorization number as long as the product is within the return window. Simply call our Customer Service department to obtain another number.

HockeyMonkey.ca® does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. HockeyMonkey.ca® will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to HockeyMonkey.ca® with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our database (HockeyMonkey.ca® maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. We will not, under any circumstances, accept a return that uses a skate box or shoe box as the outer box even if the items inside are different than what is depicted on the box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Packages without a Return Authorization Number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to HockeyMonkey.ca®.

unaccepted returned merchandise

Please address all merchandise returns to:

HockeyMonkey.ca Returns Dept.
RA Number: ####### (fill in your RA Number)
61-H Brunswick
Dollard-des-Ormeaux, Qc
H9B2N4

Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.