An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. HockeyMonkey.ca® does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to HockeyMonkey.ca®, we will replace the item and ship the replacement to you at no charge. HockeyMonkey.ca® will employ every resource it has to ensure that your item is replaced promptly, without hassle.