Ordering Information

How can I place an order?
Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you t...
Wed, Nov 24, 2021 at 9:42 AM
What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover Card, PayPal, United States Postal Service Money Orders and wire transfers. All prices listed on Hock...
Tue, Nov 9, 2021 at 5:38 PM
Does HockeyMonkey verify my order?
All orders placed through HockeyMonkey.ca® are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we...
Tue, Nov 9, 2021 at 5:39 PM
Order confirmation
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appea...
Tue, Nov 9, 2021 at 5:48 PM
How long does it take to process my order?
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to co...
Tue, Nov 9, 2021 at 5:41 PM
How do I track my order?
You can check the status of your order on our website at any time by visiting our order status page. Enter your email address and order number to view the s...
Tue, Nov 9, 2021 at 5:42 PM
Order changes & cancellations
Due to our incredibly fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your o...
Tue, Nov 9, 2021 at 5:43 PM
Shipping address changes
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the ex...
Tue, Nov 9, 2021 at 5:43 PM
Pre-orders
Occasionally we offer our customers the opportunity to pre-order products due to their limited availability and/or popularity. By placing a pre-order, you w...
Tue, Nov 9, 2021 at 5:44 PM
Drop Shipping
In some circumstances, HockeyMonkey.ca® will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g....
Tue, Nov 9, 2021 at 5:44 PM