Returns & Exchanges

What is your return policy?
IMPORTANT: Items purchased from HockeyMonkey.ca cannot be returned to any of our locations in the United States; this includes retail stores and our distrib...
Mon, Nov 8, 2021 at 3:57 PM
How to return merchandise
Please contact us at 1-844-722-8386 for a return authorization number (RA #). Download the Return Authorization form (Adobe Acrobat is required to view the ...
Wed, Nov 24, 2021 at 9:42 AM
Return shipping
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, whic...
Tue, Nov 9, 2021 at 6:10 PM
Exchanges
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new...
Tue, Nov 9, 2021 at 6:10 PM
Refunds & store credit
We will waive the restocking fee if an eligible product is returned within 30 days of purchase; after this all other returns of eligible product will be sub...
Tue, Nov 9, 2021 at 6:10 PM
Defective items
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn&#...
Tue, Nov 9, 2021 at 6:11 PM
Refused deliveries
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All cred...
Tue, Nov 9, 2021 at 6:11 PM
Damaged, missing & lost items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We mu...
Tue, Nov 9, 2021 at 6:11 PM
Gift items
Items sent as a promotional gift (Gift With Purchase) are required to be returned if the qualifying product is returned for a refund or store credit. If the...
Tue, Nov 9, 2021 at 6:11 PM